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This is an advanced session that summarizes what we have learned in over 30 years of safety consulting in a wide range of industries. Intended primarily for executives, this session outlines the essential shift away from "managing for safety performance" to "managing for quality performance." The main thesis is that what usually comes under the rubric of "safety" is in reality a valuable spin-off benefit of managing your core business very, very well. The session often raises challenging questions in the minds of the audience and is, therefore, not for the faint-hearted. It is viewed by many as offering a radical approach. To us, however, it is simply a logical, real-world set of conclusions about running an error-free operation.

The session presents our nine elements of attaining quality performance, each offered with proper but brief explanations and examples taken from our own consulting experiences. The nine elements are:
  1. Hire good people.
  2. Teach them what doing a "good job" means.
  3. Give them both the opportunity and tools to do a good job.
  4. Constantly tell them when they are doing a good job.
  5. But don't ignore or avoid directly addressing performance problems.
  6. Focus the majority of your efforts on managing the process, not the people.
  7. Learn from things that go wrong.
  8. Focus virtually all your resources on things that directly support your core business.
  9. Always remember that margin is more important than volume. (Quality is better than quantity.)
While there is some opportunity for discussion, this is largely a rapid-fire, one-way presentation. We provide a note-taking guide with the session outline so executives can write notes on specific issues and track the presenter's progress through the nine elements, with Q & A at the end.

Primarily for executives and key, decision-making and policy-setting managers.

Size Group: 
Any size.

Estimated Time: 
2 hours plus time for Q & A.

Any setting. Does not require any equipment. A PPT is available to accompany the session.