"If a worker does something right, and you catch him in the act, offer praise. If a worker does something wrong, then correct him. Do not put the two together, and do not use the word "but" after praising someone. Not ever."
RE-marks Archive
Post Accident Review - Part I
Posted 4/1/2000
"There are plenty of ways to examine your operation to improve efficiencies and avoid errors. One of the most immediately obvious ways ... examine accidents."
Positive Feedback - Part I
Posted 4/1/2000
"If you want to influence people who work for you, then the feedback they get from you should be constant and it should be overwhelmingly positive."
Outages And Confined Livestock Operations
Posted 4/1/2000
"Literally thousands of animals can die when the ventilation systems in the poultry house or swine castle are not running for a sufficient length of time, and you can wind up on the receiving end of a very costly claim."
Behavior Based Interviewing
Posted 1/2/2000
"The fastest, simplest way to learn about an applicant's past behaviors is to ask questions that are designed to draw out these past behaviors. Yes, if you ask the right questions in the right way, you'll be amazed by what a candidate will actually come right out and tell you."
Hazard Identification Training & Constructive Notice
Posted 1/2/2000
"What this means in practical terms is that everyone who works for you probably should have some training in how the distribution system works and how to spot at least basic defects or problems so they can report them to your service department."
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